Terms & Policies

Easy Returns & Exchanges

Lorraine Claire Collections strives to provide an simple, easy and memorable shopping experience complimented with superior customer service. If for any reason you are not content with your order, we gladly accept returns within 30 days from the date of shipment for a full refund.

For exchanges and store credit, merchandise can be returned up to 90 days from original shipment date.

Merchandise must be returned in new, unused condition with tags attached. Hems and plackets must be returned with all pieces included and intact, and must also be returned unworn, with all tags still attached.

Lorraine Claire Collections offers an easy return process: (1) Request a return form via email: returns@lorraineclairecollections.com. (2) Pack and ship new, unworn merchandise and return form to Lorraine Claire Collections. Bring package to any UPS store or drop box. Full refund returns will be credited back to your account within 10 days after the merchandise is received and exchanges will be shipped within 5 days after the merchandise is received.

Secure Shopping

You can shop at lorraineclairecollection.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works. The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy . www.lorraineclairecollections.com is registered with the Authorize.Net Verified Merchant Seal program.

Shipping & Handling

Lorraine Claire Collections offers a flat rate shipping and handling fee of $8.00 (US) for standard (5-7 days˙˙˙) shipping and ___ fee for expedited 2 -day shipping. Shipping is currently limited to US customers only. Please note shipments arriving to Alaska, Hawaii, or APO locations may be subject to longer transit times (up to 30 days) due to the carrier or location of station. At this time, expedited shipping is not available for Alaska, Hawaii, or APO locations. All orders are shipped FedEx via USPS and your order will be delivered by your local postal carrier.

As soon as your order ships, you will be provided with a tracking number via email. You can also find your order details and tracking information on the Order History tab within the My Account section.

Sales Tax

Customers are responsible for the payment of all applicable state taxes with the exception of the State of New York.

Payment & Credit Terms

Lorraine Claire Collections accepts Visa, American Express and MasterCard.


Privacy Policy

This privacy policy addresses how we collect, use, disclose, transfer, and store your information. By visiting LorraineClaireCollections.com (this “Site”), or providing your information to us, you agree to accept the practices described in this privacy policy.

What Personal Information do We Collect?

When you register and create a user profile through this Site, we request certain personally identifiable information from you, including contact information (such as name, email and shipping and billing addresses) and financial information (such as credit card number and expiration date).

How We Use Your Personal Information

We use your personal information for billing purposes and to fill your orders. If we have any questions or concerns regarding your order, we will use this information to contact you. We may also use your information to contact you for promotional purposes. If you enter into a sweepstake, contest, or similar promotion we may use the information you provide to administer those programs. We will also use this information internally to improve our services, such as studying our customers’ preferences and improving the customers’ experiences. We may combine information about you with information from other sources in order to improve the quality of our services.

  • Your information may be transferred in connection with the sale, merger or business acquisition of Lorraine Claire Collections.

  • When we believe that disclosure is necessary to protect the rights, property and safety of Lorraine Claire Collections, its users or the public.

  • As required by law, to comply with a judicial proceeding or court order, to exercise our rights, or to defend against any claims.

Cookies

The Site uses cookies to gather aggregated, non-personally identifiable information in order to help us better understand user behavior, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of advertisements and web searches. Such information may be shared with trusted third-parties but the information will not personally identify you. To the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information. As we develop this Site, we may gather additional information from you through the use of other technologies.

Cookie

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies to collect anonymous information about how you use this Site by setting and accessing cookies on your computer. These cookies track information such as how often you visit our Site, what pages you view, and where you go after you leave our Site. The cookies are not connected to your personal information.

Security

The security of your personal information is important to us. When you provide sensitive information (such as a credit card number), we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee the absolute security of such information. If you have any questions about security on our Site, please contact us as indicated below.

Opting Out

We may occasionally send you newsletters and emails regarding special offers, promotions, features and/or product updates. If you decide you do not wish to receive these communications, you may opt-out by clicking the unsubscribe link or by following the instructions included in the communication.

Links to Other Sites

This Site may contain links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites. This privacy statement applies only to information collected by this Site. We encourage you to be aware when you leave our Site and to read the privacy statements of each and every Web site that collects personally identifiable information.

Children Under 13

Children under 13 may view this Site, but they cannot make a purchase or provide any personal information. This Site is not designed for children and we do not wish to collect personal information from children under 13. If you register with us and we discover that you are under 13, we will delete your boutique. You must be 18 or over to purchase any products from this Site.

Changes to the Privacy Policy

We reserve the right to amend this policy at any time. Notice of any change will be posted on this Site. Please check this page periodically for changes.

Contact Us

If you have any questions regarding the use of our site or this Privacy Policy, please contact us at:

Lorraine Claire Collections 631.319.0590

Last updated: October 11, 2014


Copyright & Trademarks

All site content is © Lorraine Claire Collections, LLC.


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